Service
Website Design
Client
Angel Care
Industry
Healthcare, NDIS
Intro
As a trusted NDIS provider, AngelCare Services Australia is dedicated to delivering high-quality, compassionate care. However, with a growing client base and a complex regulatory environment, the company faced significant operational hurdles. Manual processes for scheduling support workers, managing client care plans, and ensuring compliance with NDIS reporting requirements were time-consuming and prone to human error. This administrative burden was taking valuable time away from what mattered most: providing direct, personalized support to their clients. AngelCare needed a technology solution that could streamline their operations, improve efficiency, and empower their team to focus on their core mission of care.
The Solution
Hands On Technologies partnered with AngelCare to develop a bespoke software solution: the Angel Care platform. This custom-built system was designed from the ground up to address the unique needs of an NDIS provider. The platform centralized all client data, from care plans and medical history to support schedules and communication logs.
Key features of the Angel Care platform included :
- Integrated Scheduling: An intuitive scheduling module that allowed coordinators to efficiently match support workers with clients based on specific needs, skills, and availability.
- Automated NDIS Reporting: The system automated the generation of detailed reports and billing summaries, ensuring full compliance with NDIS standards and significantly reducing administrative overhead.
- Mobile-First Design: A dedicated mobile interface for support workers, allowing them to access schedules, record progress notes, and communicate with the AngelCare team in real-time, even while on the go.
The result was a single, unified platform that brought transparency, efficiency, and intelligence to every aspect of AngelCare’s service delivery.
Results
The implementation of the Angel Care platform transformed AngelCare’s operations. The new system not only solved their administrative challenges but also enhanced their capacity to deliver superior care.
